FAQ
Customized Cleaning Plans:
First things first, we know that every home is unique! We start with a personal consultation to understand your specific needs and preferences. Whether you need a deep clean, regular maintenance, or just a little sprucing up before guests arrive, we create a customized plan just for you! It’s like having a cleaning service that knows you inside and out!
Trained and Trustworthy Staff:
We believe in quality, which is why all our cleaners are trained professionals. They know the ins and outs of cleaning, from the right products to use to the best techniques for different surfaces. Plus, we conduct background checks, so you can feel safe and secure while we work our magic in your home.
Efficient Techniques:
Time is precious, right? That’s why we employ efficient cleaning techniques to ensure we get the job done quickly without compromising on quality. We have a system in place that helps us tackle each area systematically, so we’re in and out before you know it, leaving everything shiny and fresh!
Attention to Detail:
You know that feeling when you notice something’s just not right? Our team prides itself on attention to detail! We don’t just do a surface clean; we go the extra mile to ensure everything is spotless. From dusting those hard-to-reach places to scrubbing the baseboards, we’ve got it covered!
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Billing & Pricing
Payments Accepted
We strive to make the payment process as convenient as possible for our clients. We accept the following payment methods:
- Cash
- Apple Pay
- Major Credit Cards (including Visa, MasterCard, American Express, and Discover)
Please let us know your preferred payment method when booking your appointment. Thank you for choosing our cleaning service!
Cancellation Policy
We understand that plans can change, and we strive to accommodate our clients as best as we can. Please review our cancellation policy below:
1. Deposit Requirement:
A deposit of 20% of the total service cost is required to secure your booking. This deposit ensures that your appointment is reserved and is non-refundable.
2. Cancellation Notice:
If you need to cancel or reschedule your appointment, please provide us with at least 24 hours' notice prior to your scheduled cleaning. This allows us to adjust our schedule and potentially accommodate other clients.
3. Late Cancellations:
Cancellations made within 24 hours of your scheduled appointment will incur a cancellation fee equal to the full amount of the deposit paid.
4. No-Show Policy:
If you do not show up for your scheduled appointment and do not provide any prior notice, the full service fee will be charged.
5. Rescheduling:
If you need to reschedule your appointment, please contact us as soon as possible. We will do our best to accommodate your new preferred date and time.
Thank you for your understanding! We appreciate your business and look forward to providing you with top-notch cleaning services.